We respect your privacy and are committed to protecting your personal information at all costs.

This Privacy Policy explains how we collect, use, store, and safeguard data shared through our website, online appointment lead forms, and in-clinic consultations. By using our website or submitting any personal details, you agree to the practices described here. 1. About Rua AestheticsRua Aesthetics is a leading cosmetic and plastic-surgery clinic in Chennai specializing in body contouring, facial aesthetics, and advanced cosmetic skin treatments. Patient confidentiality, transparency, and safety are central to our care. This policy applies to all visitors, patients, and users of our website and services.

2. Information We Collect

We may collect the following categories of information:

  • Personal Details: Name, age, gender, email address, phone number, residential address.
  • Medical Information: Treatment history, photographs (before/after), consultation records, diagnostic notes, and health details shared during consultations.
  • Online Data: IP address, browser type, device information, and website usage statistics through cookies or analytics tools.
  • Payment Information: Only when processing payments from in-person consultations or after treatments (secured and encrypted).

3. How We Collect Information

  • Directly from you via online enquiry forms, emails, calls, and in-clinic registrations when you visit.
  • Automatically through cookies and analytics when you browse our website.
  • Through social-media platforms or messaging channels (Instagram, WhatsApp etc.) when you contact us there.

4. How We Use Your Information

Your information helps us deliver and improve our services. We use it to:

  • Schedule, confirm, and process appointments.
  • Provide medical consultations, treatments, and follow-ups on time.
  • Send appointment reminders, treatment updates, or clinic communications (with consent).
  • Enhance our website experience and service quality.
  • Maintain records as required for medical and legal purposes.
  • Ensure compliance with regulatory and ethical obligations.

Note: We do not sell or rent your personal data to any third parties.

5. Information Sharing & Disclosure

We may share your information only when necessary:

  • With qualified medical staff directly involved in your treatment.
  • With authorized partners (laboratories, payment gateways, data-processing vendors) bound by confidentiality agreements.
  • When required by law, court order, or medical emergency.

Rua Aesthetics ensures all partners maintain equivalent data protection standards.

6. Data Storage & Security

All information is stored securely on protected servers and clinic systems.
We use encryption, password protection, and restricted staff access to prevent unauthorized use or disclosure.

Our systems follow industry best practices and reasonable security measures under the IT Act and SPDI Rules.

7. Cookies & Analytics

Our website uses cookies to improve your browsing experience and analyze traffic patterns.

You can choose to disable cookies in your browser settings.
We may also use Google Analytics or similar tools to understand how visitors like you use our site in order to enhance content relevance and user experience.

8. Your Rights

You have the right to:

  • Access and review your personal information.
  • Request corrections or updates to inaccurate data.
  • Withdraw consent for marketing or promotional communications at any time.
  • Request deletion or anonymization of your data subject to legal requirements.

Please email us for such requests at ruaaesthetics@gmail.com

9. Consent

By using our website or submitting personal information, you consent to the collection and use of your data only as described in this policy.

Additional explicit consent is taken during consultations for medical records, images, case documentation and study.

10. Data Retention

We retain your records only for as long as necessary to provide services and comply with legal obligations (typically five to seven years after treatment completion).
Once no longer required, data is securely deleted or anonymized.

11. Children’s Privacy

Our services are primarily intended for adults.

For patients under 18, personal or medical information should be submitted only with parental or guardian consent.

12. Policy Updates

We may update this policy periodically to reflect changes in practice or legal requirements.

All updates will be posted on this page with the revised date indicated above.

13. Contact Us

For any privacy concerns or queries, you can reach us at:Rua Aesthetics

Valluvar Kottam High Rd, Nungambakkam, Chennai, Tamil Nadu 600034
📧 ruaaesthetics@gmail.com | 📞 95859 27771Grievance Officer: Mrs. Manju
(As required under Information Technology Act 2000)